Refund policy
Return & Refund Policy
At K16YUR, customer satisfaction is our priority.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will work with you to provide a replacement or refund.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Return Shipping
Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Contact Us
Email: Support@k16yur.com